1. Who we are
Virtual Online ("we", "us", "our") is a web design and development agency based in Dhaka, Bangladesh (ECB Chattar, Dhaka Cantt, Dhaka 1206), serving clients worldwide. We are the controller of the personal data described in this policy. For any privacy question, email [email protected].
2. Information we collect
Information you give us. When you submit our contact or quote form, message us, or email us, we collect what you choose to share — typically your name, email address, phone/WhatsApp number, company name, and the details of your project or enquiry.
Information collected automatically. When you browse the site, our hosting and analytics tools may record standard technical data: your IP address, browser and device type, pages visited, referring page, and timestamps. This happens through cookies and similar technologies (see our Cookie Policy).
3. Third-party services we use
We rely on a small number of trusted providers to run the site and handle enquiries. Each processes data on our behalf:
- FormSubmit — delivers contact and quote form submissions to our email inbox. Your form data passes through FormSubmit's servers to reach us.
- Google Analytics 4 (Google LLC) — measures anonymous, aggregated traffic so we can improve the site.
- Meta Pixel (Meta Platforms, Inc.) — measures the performance of our advertising and helps us reach relevant audiences.
- Our hosting provider — serves the website and keeps standard server access logs.
4. How we use your information
- To reply to your enquiry and prepare a quote or proposal.
- To deliver, support, and improve the services you engage us for.
- To understand how the site is used and make it faster and clearer.
- To measure and improve our advertising.
- To meet legal, accounting, and tax obligations.
5. Legal bases (for visitors in the EEA / UK)
Where the GDPR or UK GDPR applies, we process your data on the basis of: your consent (for analytics and marketing cookies); the performance of a contract or steps before one (responding to your enquiry, delivering a project); and our legitimate interests (running and securing the site). You can withdraw consent at any time.
6. Cookies and tracking
We use essential, analytics, and marketing cookies. You can control them through your browser and the opt-out tools described in our Cookie Policy.
7. How we share information
We do not sell your personal information. We share it only with the service providers listed above (acting on our instructions), and where required by law or to protect our rights. If we ever engage a subcontractor on your project, we share only what's necessary and bind them to confidentiality.
8. Data retention
We keep enquiry data only as long as needed to respond and, if you become a client, for the life of the engagement plus any period required for accounting and legal purposes. You can ask us to delete your data at any time.
9. International transfers
We operate from Bangladesh and our providers (Google, Meta, FormSubmit) may process data in other countries. Where we transfer data internationally, we rely on the providers' own safeguards and standard contractual protections.
10. Your rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, to object to or restrict processing, and to withdraw consent. To exercise any of these, email [email protected] and we'll respond promptly.
11. Security
We use HTTPS across the site, reputable providers, and access controls to protect your data. No method of transmission is perfectly secure, but we take reasonable steps to keep your information safe.
12. Children's privacy
Our services are for businesses and adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us data, contact us and we'll delete it.
13. Changes to this policy
We may update this policy as our services or the law change. We'll revise the "Last updated" date above and, for material changes, take reasonable steps to notify you.
14. Contact us
Questions about your privacy? Email [email protected] or message us on WhatsApp. Postal: Virtual Online, ECB Chattar, Dhaka Cantt, Dhaka 1206, Bangladesh.